Security for ATM operators and premises with ATMs

Criminals always go for the weakest link. Simple steps and the right procedures will make them think again. This page has advice for ATM operators and those who have ATMs on their premises. There is also a link to the ATM Security Working Group's best practice guidelines for physical ATM security.  All ATM operators should refer to this. 

General advice

  • Ensure the ATM is securely fixed to the floor.
  • Make sure the ATM is in an open environment with prominent CCTV and where staff can easily see it.
  • Use anti-lasso devices that stop criminals placing a chain or strap around / behind the ATM.
  • Ensure the security of the premises is of a sufficient standard and well maintained.
  • Make obvious, regular checks for devices which might have been attached to the ATM.
  • Be wary of people who claim to be conducting surveys of intruder alarms, CCTV cameras, air conditioning units, etc. Always check their ID and confirm with their head office.
  • Always treat any interruptions to intruder alarms seriously.

Merchant fill sites

  • Only fill the ATM with sufficient cash for one day's trading.
  • Always cash and de-cash the ATM while the premises are locked shut and customers excluded.
  • Place excess cash in a safe of adequate security quality.
  • After removing the cash and cassettes, leave the door to the ATM and security container open when the premises are non-operational.
  • Ensure the ATM can be seen from outside the premises, so would-be criminals can see the ATM is empty.

Cash-in-transit fill sites

  • Through-the-wall machines should have secure and visible anchoring.
  • Internal machines should be sited well inside the premises away from the shop fronts, ideally against a strongly built internal or perimeter wall that does not have vehicular access to its external face.
  • The ATM should be located in a highly visible and well lit area.
  • Install signs stating that staff do not have access to the ATM.
  • Arrange that the premises are locked shut and customers excluded when the ATM is replenished.

Security advice

The ATM Security Working Group (ATMSWG) has produced detailed guidelines on the best practice for ATM physical security. All ATM operators should refer to this guide.  Click on the link below to download the guide as a pdf file.

 ATMSWG - Best practice for physical ATM security

Please note: this is for guidance only and should not be a substitute for professional advice. LINK takes no responsibility for the content and will not be held responsible for any losses which may occur as a result of their use or otherwise.