LINK Consumer Council

The LINK Consumer Council was established by the LINK in April 2006 to provide advice on consumer issues that relate to the UK cash machine network, and to represent the interests of consumers in the governance and development of the network. The Council brings together consumer representatives and delegates from LINK Scheme members including card issuing banks and cash machine operators.

In 2016 the incoming Chair, Tracey Graham produced a report on the Council and how its work could be taken forward.  The report can be downloaded here

The Council publishes annual reports which provide further details of the Council's objectives, members, activities and forward-looking priorities, together with the Committee's assessment of the LINK Scheme's performance against its consumer interest objectives.

Select a link below to download a copy of a report.

Annual Report 2015-2016

Annual Report 2014/2015

Annual Report 2013/2014

Annual Report 2012/2013

Annual Report 2011/2012

Annual Report 2010/2011

Annual Report 2009/2010

Annual Report 2008/2009

Annual Report 2007/2008

Annual Report 2006/2007

Contacting the LINK Consumer Council

The Council is not responsible for individual cardholder complaints. These should be addressed to the relevant card issuer or cash machine operator. The Council may, however, choose to raise with the LINK Scheme concerns evident from consumer complaints. Members of the public or any interested body may make a representation to the Council by contacting the LINK Scheme through the LINK website.