For more than two years, LINK has been conducting regular research to help understand how cash use is changing in response to COVID-19. While most people and businesses are beginning to move on from the pandemic, this research, conducted in June 2022, looks to identify whether these attitudes are changing in the wake of the rising cost of living in the UK.
The research shows that 90% of adults in the UK intend to do something to save money. This includes:
Additionally, respondents highlighted their concern and regular interaction with fraudsters. Almost a quarter (22%) of adults in the UK have received a phone call or text message, since the start of the COVID-19 pandemic, that has attempted to defraud them.
In relation to cash, 68% of adults in the UK have used cash in the past two weeks to pay for something. This is slightly lower than in February (71%) when the research was last conducted. Additionally, people continue to experience situations where they want to use cash but cannot. Nearly a quarter of respondents (23%) said they'd recently preferred to use cash in a shop but instead used a card because the venue discouraged cash payments.
Furthermore, over 17% said they have experienced situations where they would have liked to use cash, but as the place they were in was no longer accepting it they could not buy what they wanted. This is 4% higher than the last survey in February.
Graham Mott, LINK, Director of Strategy: “There really is a digital divide for those who are and aren’t comfortable using digital payments. For some, card and digital payments mean they can track all their spending online or on the mobile banking. Yet, for many, especially those on fixed or lower incomes, there is no better substitute for budgeting to cash. Not everyone has access to cards or digital payments and they know exactly how much money they have when paying in cash for the bus or in the local shop.
“We are also expecting the Government to publish the Access to Cash legislation soon. This will be important to making sure that every community has access to cash on their local high street.”