Published on 20 January 2022
The LINK Consumer Council has published its 2021 Annual Report today. The Consumer Council plays a vital role in ensuring consumer interests are prioritised as cash usage changes.

A new way of accessing cash is being rolled out across the country following a Consumer Council funded trial and extensive lobbying of the Government. The industry has worked together to provide new ways to access face to face banking services, and LINK has continued to fund better services for communities as well.

Meanwhile, consumers continue to choose new ways to pay, and transaction volumes are 40% lower than they were at the start of the pandemic.

Against this backdrop, the work of the Council remains vital. The report charts the Council’s work to scrutinise LINK and the industry over the past year.

Tracey Graham, Chair of the LINK Consumer Council, said:

“Despite a drop in cash usage, around five million people still rely on cash. I am proud of the continued work of the Consumer Council to respond to rapid change in cash usage. The expertise on the Council will continue to be vital to ensuring good outcomes for consumers.”

You can read the report here.

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