Jobs at LINK

Location

Remote working. Ideally located around or South of the M4 corridor due to the geographical area that will predominantly be covered within this role. The role also requires occasional travel to attend meetings at the Head Office in Harrogate, North Yorkshire.

Who we are

LINK is a not-for-profit company governed by an independent Board and is the UK's largest cash machine network, connecting virtually all the UK’s ATMs and providing communities with access to cash through services such as cashback at retailers’ tills and Banking Hubs. While many consumers are now embracing digital payments, there are still millions of people who rely on cash every day. At LINK, we are passionate about protecting access to cash on the UK’s High Streets and ensuring it is maintained for as long as it is needed through the operation of our well-established Financial Inclusion Programme. LINK is regulated by the Financial Conduct Authority, Payments Systems Regulator and the Bank of England and have a great track record of delivering results for communities.

What does the Commercial Initiatives Team do?

LINK’s access to cash role is regulated by the Financial Conduct Authority.  In the role of Co-ordination Body, LINK is notified by participating banks of their intention to close branches and assesses the impact on these communities. LINK also receives requests from communities to review cash access. Where certain criteria are met, LINK recommends new cash facilities such as shared banking hubs. Responsibility for implementing the recommendations is with a bank-owned infrastructure company called Cash Access UK.

What does the role involve? 

Branch Closures

The jobholder has responsibility for undertaking highly confidential visits to locations that have been advised to LINK by banks closing the last branch in town, as directed by the Senior Community Assessment Manager. The location will have already been identified by LINK as qualifying for a visit. The jobholder will assess and confirm whether the location meets the set criteria for a Banking Hub, or alternative Access to Cash Facilities.

This will also include requests from members of the Public or Public Officials (including MPs) who advise us of locations they believe need support in respect of Access to Cash Facilities.

There may also be ad hoc visits to locations to review the services provided and report back on the suitability of free access to cash for the local community.

ATMs

This role is responsible for assessment of communities in respect of Access to Cash as directed by the Senior Community Assessment Manager. The jobholder will identify potential ATM locations under LINK’s Direct Commissioning initiative. The role will be instrumental in developing and ensuring the success of Direct Commissioning by encouraging one of these locations to host an ATM and negotiating commercial terms within parameters agreed with the Head of Commercial Initiatives.

Requirement to work

·    Closures will be notified by Participating Network Members during three specific windows in the year and will need to be visited during an 8 week period in each window.

• Reports will need to be produced within one week of the visit date.
• Mileage and accommodation expenses will be reimbursed in accordance with LINK Travel and Expenses Policy.

What will I need to know?

To be successful in this role you will need strong communication skills, both verbal and written, and a friendly and professional manner especially when dealing the public, MPs, councillors and fellow financial services colleagues. You will have good questioning skills in a conversation manner to get to the facts required to make a recommendation and decision. Excellent planning, attention to detail, report writing is also essential.

You will have experience and ability to work remotely without a need to be managed closely and financial services experience especially within ATMs and/or Retail Banking.

What is in it for me?

You will be joining a not-for-profit business that has seen consistent growth over the last five years. We have big plans for the future of LINK and you’ll be part of a working environment where you know the work you do has an impact and feel that you are genuinely helping the business reach its objectives. We have a lovely working culture, and our employees are at the centre of our focus. In addition to the base salary, LINK operates a bonus scheme and offers a wide range of employee benefits including group life and income protection, company pension scheme, private medical and dental insurance, hybrid working and learning opportunities. 

Location

Hybrid Working, with a minimum of one day a week in the Head Office located in Harrogate, North Yorkshire.

Who we are

LINK is a not-for-profit company governed by an independent Board and is the UK's largest cash machine network, connecting virtually all the UK’s ATMs and providing communities with access to cash through services such as cashback at retailers’ tills and Banking Hubs. While many consumers are now embracing digital payments, there are still millions of people who rely on cash every day. At LINK, we are passionate about protecting access to cash on the UK’s High Streets and ensuring it is maintained for as long as it is needed through the operation of our well-established Financial Inclusion Programme. LINK is regulated by the Payments Systems Regulator and the Bank of England and have a great track record of delivering results for communities.

What does the role involve? 

LINK has a long track record of producing accurate data in support of its National Network, Financial Inclusion and Access to Cash Coordination Body role; and it holds extensive data about cash access in the UK, through the network of ATMs, Bank branches and Banking Hubs.

LINK has seen significant growth in recent years and is further developing its usage of the Microsoft Power Platform in support of business processes and the insight driven from its databases. This Power Apps Developer role will support the design, development, testing and delivery of Power Apps solutions to support LINK’s continued growth and its role as a Financial Market Infrastructure within the financial services sector.

Duties will include the rollout and development of a core model driven app designed to support LINK’s work as a designated co-ordinating body under the FCA’s supervision assessing cash access needs in communities across the country. The role will ensure that the app is fit for purpose and meets regulatory requirements.

The role will also support the development of other relevant Power Apps in support of LINK’s work and to further enhance its reporting and efficiency.

Duties will include:

• Provision and application of technical skills and experience to support the development, implementation and regulatory compliance of a core model driven App that supports LINK’s work as a designated coordination body under the FCA’s supervision assessing cash access.
• Under direction and guidance of the Senior Data Engineer develop, document and implement the LINK Bank Hub App triage process, ensuring that the appropriate stakeholders are engaged during development stage for input.
• Responsible for first-line triage and resolution (or escalation) of LINKs Bank Hubb Application, ensuring appropriate App owner and stakeholder communications are provided throughout.
• With oversight and direction from the Senior Data Engineer Lead the end-to-end development and rollout of Model-Driven and Canvas Power Apps to support LINKs internal business functions.
• Within the framework of the Database Engineering department, lead the day-to-day operation and management of the Power Platform Admin Centre.
• Within the framework of LINKs Database Governance Operating Model implement and manage Power Platform Data Loss Prevention (DLP) policies, Centre of Excellence (CoE) and Application Lifecycle Management (ALM).
• Apply UX/UI best practices to ensure applications are user-friendly, responsive, and accessible.
• Resolving performance issues and troubleshooting general issues with Power Platform solutions.
• Integrating Power Apps with other Microsoft applications including LINK’s Azure SQL Server Databases.
• Create insight via Power BI and integrate into Power Apps solutions.
• Ensure compliance with LINK’s Data Security policies, UK-GDPR, and internal governance policies and frameworks.
• In conjunction with LINKs Change department, collaborate with teams across LINK to understand business Power App requirements and convert them into technical specifications for further approval and implementation.
• Monitoring of data connections to ensure continuous performance and managing relevant upgrades in the environment.
• Staying up to date with the latest features in the Power Platform and suggesting technical solutions to meet business needs.

What will I need to know? 

• Minimum 3 - 5 years’ experience working with Microsoft Power Apps.
• Minimum 7 years’ experience supporting business functions through software applications, development and delivery.
• Experience providing troubleshooting and technical support on Microsoft Power Apps platform.
• Comfortable demonstrating success in non-technical stakeholder engagement.
• Proficiency in Power Apps, Power Automate.
• Familiarity with Azure/Dataverse.
• Power Platform Certification.
• Ability to convert business requirements into technical solutions and deliver these.
• Knowledge of functions, environments and database integrations for Power Apps.
• Excellent communication, collaboration and time management.
• Ability to solve complex problems and design effective solutions.
• Knowledge of Data Factory and Purview would be beneficial.
• Proficient in successfully conveying technical solutions and concepts to non-technical audiences and management stakeholders.

What is in it for me? 

You will be joining a not-for-profit business that has seen consistent growth over the last five years. We have big plans for the future of LINK and you’ll be part of a working environment where you know the work you do has an impact and feel that you are genuinely helping the business reach its objectives. We have a lovely working culture, and our employees are at the centre of our focus.

In addition to the base salary, LINK operates a bonus scheme and offers a wide range of employee benefits including group life and income protection, company pension scheme, private medical and dental insurance, hybrid working and learning opportunities. Our Harrogate office has an on-site café, gym, free car parking including electric charging points and bike parking facilities as well.

We will be interviewing as we receive CVs so if you are interested in this role, please apply as soon as possible.