Senior Project Manager

Location

Hybrid Working, with a minimum of one day a week in the Head Office located in Harrogate, North Yorkshire. 

Candidates must be within reasonable commuting distance of Harrogate.

Who we are

LINK is a not-for-profit company governed by an independent Board and is the UK's largest cash machine network, connecting virtually all the UK’s ATMs and providing communities with access to cash through services such as cashback at retailers’ tills and Banking Hubs. While many consumers are now embracing digital payments, there are still millions of people who rely on cash every day. At LINK, we are passionate about protecting access to cash on the UK’s High Streets and ensuring it is maintained for as long as it is needed through the operation of our well-established Financial Inclusion Programme. LINK is regulated by the Payments Systems Regulator and the Bank of England and have a great track record of delivering results for communities.

What does the role involve? 

Working within LINK’s Commercial function and reporting directly to the Head of Data & Delivery (HODD), the Senior Project Manager (SPM) will own and be responsible for the successful delivery and implementation of assigned high value projects across the business in accordance with LINK’s Project Management Methodology (PMM) and Governance framework.

The SPM is responsible for line managing the LINK Change teams existing Junior Project Manager and supporting their continued development within LINK.

As directed by project need the SPM may be required to manage multiple vendors, disciplines and resources to ensure project risk is appropriately managed and recorded.

Responsible for leading LINK’s engagement in the Annual Release Programme with the Scheme’s Infrastructure Provider in accordance with the timelines and deliverables established within the existing service delivery contract.

Duties include:

•  Through a risk focused approach of leading projects and change initiatives, support Operations, Information Security & Technology, Change and Business Support Teams across LINK.
•  Ensure that all agreed project deliverables are completed to quality, on time and to budget; and that all risks, issues and dependencies are recorded correctly, managed appropriately and communicated to the appropriate stakeholders via the correct channels.
• Establish and lead regular project update and coordination meetings to ensure all individual project participants and stakeholders are informed of progress and next steps.
• Ensure that all project documentation defined within the PMM is completed and coordinated with the Programme Management Officer (PMO), and that all Governance stage gates are adhered to correctly.
• In support of LINK’s Change Governance structure, provide project status and progress updates to LINK’s Project Management Delivery Board (PMDB).
• In support of LINK personnel leading change initiatives across the business, the Senior Project Manager, in collaboration with the PMO and Senior Business Analyst (SBA) will provide project management subject matter expertise and guidance on LINK’s PMM and its accompanying documentation.
• Develop positive relationships with key stakeholders across the business to enable the Change Department to provide support including facilitation, tracking and reporting on projects.
• Support the annual review and updating of LINK’s PMM incorporating structures, standards, processes, documentation and reporting.
• Maintain assigned processes to ensure project management documentation, reports and plans are relevant accurate and complete.
• Lead the review of key project deliverables with client stakeholders and senior management decision-makers as applicable within the PMM framework.
• Work collaboratively within the Change Department function to apply knowledge and experience and incorporate an in-depth understanding of business implications to define plans and identify solutions that address complex business problems. 

What will I need to know?

• 8-10 Years’ experience in Project Management (preferably within a Finance or Information Security & Technology Environment).
• Familiarity with business and operational principles.
• Strong leadership, collaboration and team management capabilities.
• Corporate and IT Change knowledge a benefit.
• Annual Release change management experience a benefit.
• Developed data analysis and reporting.
• Third party project supplier management experience highly beneficial.
• Writing high quality project and technical documentation and processes.
• Appropriate business and/or technical qualification(s) supporting the above experience areas.
• Current Project Management qualification i.e. Prince2 Practitioner, PMP etc.
• Demonstrable Project Management experience of leading change initiatives through the full project life cycle: initiation, planning, budgeting, scheduling, design, development, implementation, testing and training.
• Understanding of project governance frameworks within a fast-paced business environment
• Ability to work with and respond flexibly to evolving business priorities.
• Excellent analytical skills with experience in capturing, logging, analysis and interpretation of data from resource management, budgets, risk, schedules, change control.
• Outstanding organisational and communication skills with demonstrable experience in producing high quality reports and communications across multiple stakeholder levels.
• Demonstrated capability in collaborative problem solving, decision making, sound judgment and assertiveness.
• Developed ability to work co-operatively and supportively within the Change Department (PMO / Business Analysis / Project Management)
• Payment Systems and/or financial industry or IT experience beneficial
• Experienced in using MS Office Suite, MS Teams, SharePoint, Technical Management Software essential.

What is in it for me? 

You will be joining a not-for-profit business that has seen consistent growth over the last five years. We have big plans for the future of LINK and you’ll be part of a working environment where you know the work you do has an impact and feel that you are genuinely helping the business reach its objectives.  We have a lovely working culture, and our employees are at the centre of our focus.

In addition to the base salary, LINK operates a bonus scheme and offers a wide range of employee benefits including group life and income protection, company pension scheme, private medical and dental insurance, hybrid working and learning opportunities. Our Harrogate office has an on-site café, gym, free car parking including electric charging points   and bike parking facilities as well.

We will be interviewing as we receive CVs so if you are interested in this role, please apply as soon as possible.