Published on 2 October 2019
LINK sets up Delivery Fund so that all communities can get access to a free ATM
  • New initiative allows consumers to request a free ATM in their community directly from LINK
  • LINK will fund installation of new ATM in areas with poor free access to protect local high streets and vulnerable consumers
  • This complements the existing model that relies on commercial operators deciding whether a site is profitable
  • LINK’s work supports the UK Finance’s new Community Access to Cash Initiative

LINK, the UK’s main cash machine network has today announced the launch of a new Community Access to Cash Delivery Fund so consumers can now request a free ATM from LINK when it’s needed.

In response to the rapid and unprecedented decline in cash usage, local communities will now be able to apply through their MP, local council, or request help directly from LINK for support for free access to cash. For requests for a free-to-use cash machine, if it meets the criteria which includes distance to nearest free ATM, availability of a Post Office, site security and that there is a suitable location, LINK will fund the new ATM directly.

This builds on LINK’s commitment to protect free access to cash for every high street in the UK.  In August, LINK announced five new pilot sites in Battle, Bungay, Nuneaton, Tywyn in Wales, and Durness in Scotland, where a new ATM would be directly commissioned.  These new ATMs will be funded by a levy on LINK’s bank and building society members.  More sites that will get a free ATM have already been identified and are Deal, Ebbw Vale, Margate, Middleton, Wilmslow and York.

LINK will provide a dedicated website at for applications and help.  Details will follow prior to launch in November.

John Howells, LINK CEO said “This is an important development which will allow communities to directly contact LINK and get things done to help consumers. LINK is looking forward to getting the first requests for ATMs so we can help solve access to cash issues across the whole UK.”

LINK welcomes UK Finance’s new Community Access to Cash initiative, providing grant support and industry guidance for local communities’ free cash access and the adoption of alternative solutions where an ATM is not appropriate or required. Examples of this support might include digital education programmes, driving community cashback or helping local communities to connect with partners who can help increase awareness of, and access to, available secure cash provision. The development of a cross-industries approach on digital payment alternatives and education, driving improved local cash recycling and improving awareness of (and access to) existing cash channels will complement LINK’s commitments.

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