Make a complaint about an access to cash decision

Make a complaint about an access to cash decision

We are sorry that you feel we have let you down, and we will work with you to understand what has happened and do our best to put it right. A summary of our Complaints Policy is available here.

Customer Complaint 

Please provide us with some details about your complaint by emailing us at complaints@link.co.uk, and you’ll receive an acknowledgement within 3 working days.

Independent Assessor

If you feel that LINK has not handled your complaint fairly, then an Independent Assessor can make an assessment of LINK's handling of your complaint. The Independent Assessor cannot require LINK to change its decision but can publicly recommend an alternative decision where appropriate. The Independent Assessor can only act once LINK’s complaint process has been exhausted.

More information on the Independent Assessor (including contact details) can be found here.

Link Scheme Holdings Ltd is the Operator of the LINK Payment System as set out in the Financial Services (Banking Reform) Act 2013. Registered Office: RSM Central Square, 5th Floor, 29 Wellington Street, Leeds, LS1 4DL. Registered in England and Wales. Company Number 10535808.