LINK / Request Access to Cash

Request a review of your community

If you can’t access cash withdrawal and deposit services nearby, we may be able to help.

Anyone can request a review of their community’s access to cash from LINK, including members of the public, elected officials, and community groups. If you are a business that wants a new cash machine, you can’t make a request here and should continue to work with commercial providers.

What can LINK do?

We know that every community is different. Some might need a free cash machine. Busier areas might need a new banking hub. We are funded by the UK’s banks and building societies to assess needs and to provide new services.

If you think we should review your community's access to cash, please follow these steps:

Step 1 - check what services are already available

Before completing a request form, please check what cash withdrawal and deposit services are already near to you. You can use our Cash Locator to find cash machines, Post Offices, Banking Hubs, and shops offering cashback.

Step 2 - let us know if these do not meet your needs

If you can't find anything nearby, or if the services aren’t right for your community, for example because of the times they are open, you can request that we review them by clicking the button below.

FCA rule changes

The FCA published new rules for our assessment process on 24th July 2024. These will come into force on 18th September.

We will update this page on the 18th September with new information, including a form to help you though the process to request your cash access assessment.

If you would like us to assess a town under the new rules, please submit your request after that date.

Request a review

Bank Hub Assessment Process

Click here to view the process we use to assess access to cash.

You can also see how we helped one community in Oxford on the video below

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If you do have good cash access but want your local cash machine to dispense £5 notes, you can let us know here and we can ask the ATM operator if this is possible.

We protect free-to-use cash machines in the most remote areas where the nearest ATM is over 1km away. If any of these machines close or become pay-to-use, we will always try to replace them. You can also nominate a cash machine here.

Request Access to Cash

Request Access to Cash Review